Privacy Policy

Who we are

MunchMob is owned and operated by MunchMobUK, part of Tubby Catering Ltd ("MunchMob", "we", "us"). This policy explains how we collect, use, share and protect your personal information when you use the MunchMob website and apps as a customer, restaurant, driver or partner cause. It applies alongside any terms you accept when you join or use the platform.

What information we collect

• Account details — your name, email address, password (stored only as an encrypted value), display name and profile preferences.
• Order information — the orders you place, items, delivery address and contact phone number, and your order history.
• Location data — postcode or GPS location you choose to share for delivery matching and "near me" discovery.
• Payment data — payments are processed by our payment provider (SumUp). We never see or store your full card details; we keep only a payment reference, amounts and payment status.
• Communications — messages you send through in-app chat about an order, notifications you receive, and support requests you send us.
• Business information — for merchants, drivers and causes: verification documents, business and bank account details, and trading data needed to operate your account and pay you.
• Technical data — device and browser information used to keep the service secure and reliable.

How we use your information

• To create and run your account and deliver the service you asked for — taking, preparing and delivering orders, live tracking and in-app chat.
• To process payments, refunds, tips, loyalty points and payouts.
• To verify identity and business details for restaurants, drivers and causes, including food-hygiene and right-to-work checks.
• To donate and report the 2% Local Giveback to the cause each restaurant partners with.
• To send you service notifications about your orders (such as acceptance, dispatch and delivery updates) and, if you opt in, news and offers you can switch off at any time.
• To keep the platform safe, prevent fraud and meet our legal obligations, including tax and food-safety responsibilities.

Who we share it with

We only share your information where it is needed to run the service: the restaurant you order from (your name, address, phone number and order details), the driver delivering your order (pickup and delivery details), partner causes (giveback totals — never your payment details), payment and banking providers, and delivery or verification services we rely on. We never sell your personal data. If we are ever required to share information by law, we will only do so where we legally must.

How long we keep it

We keep your information only as long as your account is active, plus any period the law requires for records such as transactions and business contracts. You can ask us to delete your account at any time from your account settings — we will remove your personal data unless we are legally required to keep it.

Your rights

Under UK data protection law you can ask us to access, correct, delete or restrict the personal information we hold about you, object to how we use it, or ask for a copy of it to be provided to you. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk. To use any of these rights, contact us through our contact page or call 0800 689 5080.

Cookies and analytics

We use essential cookies to keep you signed in and the service working, and basic analytics to understand how the platform is used so we can improve it. You can control cookies through your browser settings.

Children

MunchMob accounts are for adults aged 18 or over. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will remove it.

Changes to this policy

We may update this policy as the platform grows. Any changes will be published on this page with an updated date at the top.